Read through the profiles of our friendly team, many of whom have been with us since we first opened our doors over 30 years ago. We have a diverse range of people from all sorts of professional backgrounds, here to support you through your fertility treatment.
Consultant Gynaecologist and Subspecialist in Reproductive Medicine and Surgery
Consultant Gynaecologist and Subspecialist in Reproductive Medicine and Surgery
Consultant in Gynaecology, Reproductive Medicine and Surgery
Consultant Urological Surgeon and Subspecialist in Urological Cancer and Renal Disease
Consultant Obstetric Anaesthetist
Fertility Nurse Team Leader
Senior Fertility Nurse
Senior Fertility Nurse
Fertility Support Midwife
Registered General Nurse
Registered General Nurse
Registered General Nurse
Operating Department Practitioner
Lead Embryologist/Managing Director (Joint)
Embryology Team Leader
Senior Embryologist / Facilities Manager
Donor Programme Team Leader
Senior Andrologist / Sperm Donor Bank Manager
Senior Donor Programme Assistant
Donor Programme Assistant
Donor Programme Assistant
Satellite Relationship Co-ordinator
Patient Office Team Leader
Senior Patient Advisor
Admin Support Assistant
Patient Support Assistant
Patient Support Assistant
Dr Raj Mathur is our Senior Fertility Consultant. A Consultant Gynaecologist with a long and established career in Reproductive Medicine, he is also clinical lead at St. Mary’s Hospital in Manchester.
He has unique understanding of the individual needs of both private and NHS patients, as the creator of Cambridge IVF clinic, which he established in the region before moving to Manchester in 2014.
Well published in the field of infertility on reducing the risks associated with treatment, he has specific expertise on Ovarian Hyperstimulation Syndrome and is the author of national guidelines relating to the condition. Dr Mathur is also external advisor to the HFEA and is lead for Policy and Practice for the British Fertility Society.
“Manchester Fertility is a highly patient-focused, yet cutting-edge clinic,” says Dr Mathur, who is a Fellow of the Royal College of Obstetricians and Gynaecologists.
“I’m looking forward to working with the team to deliver effective and safe fertility care to everyone who needs our help.”
Anamika completed her Obstetrics and Gynaecology training both in India and the UK, and has been a member of the Royal College of Obstetricians and Gynaecologists since 2005.
She has special interest in recurrent embryo implantation failure and miscarriage.
Anamika says: “There is nothing more rewarding than helping patients have a baby, it’s so important to always be realistic about the chances of success, especially if there’s a history of previous failed treatments or miscarriage. By adopting a personalised and individual approach, combined with the right treatment plan, we can maximise these chances.”
Peter joined the Manchester Fertility team in 2009. He undertakes consultations and performs all the related investigations and therapies.
“I was always thrilled to find ways to improve the quality of clinical care and patient experience. Here at Manchester Fertility, everybody has the same dedication. During my work the greatest challenge, and also reward, is to understand the unique and individual fertility story of each and every patient. I think this is the key to a good partnership and of the success during this amazing journey.”
Peter also worked as Consultant Gynaecologist at CareUK Greater Manchester NHS CATS, having qualified in 2000 in Hungary and gained his EBCOG recognized specialisation Obstetrics and Gynaecology in 2005. He has good experience in both obstetrics and gynaecology. He enjoyed research fellowship in Reproductive Endocrinology in Oulu University Hospital, Finland. He gained subspecialisation in Clinical Genetics. He is a member of the British Fertility Society and diplomat of RCOG Faculty of Sexual and Reproductive Healthcare (DFSRH).
A highly experienced Consultant Gynaecologist and an accredited sub-specialist in reproductive medicine, Muhammad specialises in male infertility, andrology and 3D gynaecological scanning.
Qualifying in Lahore, Pakistan, Muhammad completed his medical doctor (MD) at the University of Warwick and carried out further Obstetrics and Gynaecology speciality training at the Mersey Deanery.
He is heavily involved in systematic reviews including Cochrane reviews and randomised controlled trials, with many internationally-published research papers and textbook chapters.
Muhammad is also an instructor for the British Fertility Society special skill modules and is a Royal College of Obstetricians & Gynaecologists (RCOG) course facilitator and joins us from St. Mary's NHS Hospital, Manchester.
Muhammad says: “With my special interests in male reproductive health and infertility, I am looking forward to providing Manchester Fertility patients with expert advice and treatment to help them become parents.”
Consultant Gynaecologist Dr Emilie Lewis is highly skilled at helping patients in all circumstances to conceive. She joins Manchester Fertility with a wealth of expertise, having worked in the IVF units of Countess of Chester Hospital, St Mary’s, Manchester and Salford Royal, where she still practices.
Specialising in general fertility diagnosis and treatment and hysteroscopy examinations, Dr Lewis also spends time supporting University of Liverpool medical students. She has a keen interest in women’s health - in 2012 she spent a year volunteering in Uganda.
Dr Lewis says: “Manchester Fertility has an outstanding reputation for patient care and treatment excellence. I’m excited to have the opportunity to help our patients become parents, whilst also being part of a forward-thinking and dedicated team.”
Dr Majumder is an experienced Gynaecologist with expertise in infertility, reproductive medicine and laparoscopic surgery.
With special interest in endometriosis, fibroids, adenomyosis, uterine malformations and how these conditions impact fertility, he’s part of the team at the Pelvic Pain and Endometriosis Centre at St Mary’s Hospital, one of the largest endometriosis referral centres in the UK.
Dr Majumder performs diagnostic laparoscopy and dye testing to assess fertility and specialises in minimally invasive procedures (laparoscopy and hysteroscopy) to enhance fertility.
He is also a preceptor for trainee doctors who wish to develop skills in advanced laparoscopic surgery.
Dr Majumder says: “The facilities at Manchester Fertility are fantastic. I’m very excited to be part of a progressive team, providing multi-disciplinary and expert fertility care to patients.”
As a urological surgeon, Steve is the consultant you may see if you have male fertility issues. He performs Surgical Sperm Retrieval and is highly-skilled in microscopic surgery to ensure the best chance of success for intricate procedures such as vasectomy reversal.
A member of the British Fertility Society and a reviewer for the International Journal of Andrology, Steve is heavily involved in male fertility research with many published articles in this field. He also teaches and lectures medical students and other health professionals, through his certificate of Medical Education from Dundee University.
Steve says: “Male infertility is a specialist interest of mine. There’s so much we can do these days to try to ensure your own sperm can be used in treatment. It’s so rewarding to be able to help those men who are having difficulty conceiving, sometimes conventional treatment isn’t enough on its own and procedures are needed for maximum chance of success.”
A long-standing member of our clinic team, Nick has supported and reassured our patients in theatre for over 10 years.
Also a Consultant Anaesthetist at the University Hospital of South Manchester NHS Foundation Trust and an honorary lecturer at the University of Manchester, Nick qualified in Edinburgh and undertook anaesthetist training in Scotland, New Zealand and Manchester.
With special interest in pre-operative assessment, his skills in the field of anaesthesia mean you’re only in the safest of hands when you need procedures at our clinic to have your baby.
Nick says: “I love the team at Manchester Fertility. Through our state-of-the-art clinic and patient-focused approach, we give people in all circumstances the chance to have the family they never thought possible.”
Simon is a member of our anaesthetist team and prepares you for any procedures needed for your fertility treatment, including IVF egg recovery or surgical techniques for male infertility.
Trained in both the UK and New Zealand and with many years of expertise, Simon helps to train junior anaesthetic doctors across the North West, and is academic advisor for medical students at the University of Manchester.
As well as making our patients comfortable and safe in our theatre, Simon also works as a Consultant Anaesthetist at the University Hospital of South Manchester NHS Foundation Trust and The Christie Hospital.
Simon says: “I love working in the field of fertility treatment. It’s a real privilege to help bring new life into the world for our patients whilst putting their needs and care at the forefront of everything we do.”
With special interest across the field of anaesthesia including obstetric anaesthetic and major gynaecology surgery, Dan is highly skilled in sedation for fertility procedures.
In addition to looking after our patients in our clinic theatre, he also runs the obstetric teaching programme at St Mary’s Hospital for Central Manchester University Hospitals NHS Foundation Trust. His research includes the use of exercise testing to help manage high-risk pregnancies in women with cardiac disease.
Dan says: “Working at Manchester Fertility is a natural extension of my work in obstetric anaesthesia in the NHS. I really enjoy being part of such a great team who are so dedicated to helping people realise their dream of a family.”
Samantha has always had an interest in women’s health, after time spent as a Registered Nurse and then a midwife she undertook specialist assisted conception training and later qualified in ultrasound. She joined our team in 1997. More recently she has become involved in the recruiting of egg donors and organising treatments on the growing egg donation programme. Samantha says: “I’ve spent the vast majority of my career looking after the health needs of women and needing help to conceive is perhaps the biggest issue facing many women today. What’s important is that you don’t wait to seek help. Don’t be worried and afraid – we’re a friendly team and will help you through each and every step.”
Karen joined Manchester Fertility originally in 2001 after returning from Australia where she worked as a midwife within a private hospital.
In 2006 Karen left to pursue research in reproductive medicine . Following this year of research Karen then resumed back into clinical practice and remained within the IVF unit at St Mary`s Hospital in Manchester where she performed embryo transfers and completed a ultrasound scanning course, before rejoining the team at Manchester Fertility.
Karen says: "It's always been of paramount importance to give every patient we treat individualised care, and to try to make their journey through treatment as smooth as possible. Our caring and compassionate team has such considerable expertise and knowledge, we're all focused on achieving the best outcome for you."
With a long career history in fertility care at units and clinics in Ireland, Essex and London, Paula works with all our patients at Manchester Fertility, helping them through various stages of treatment.
She has vast experience in overseeing fertility nursing teams, egg donation and surrogacy and likes to keep abreast of the latest developments in the field through HFEA and nursing forums.
Paula says: "It's always a privilege getting to know the many different people who come to us for help. Everyone's circumstances are different but as a fertility nurse I'm here to give support wherever it's needed, as we all work towards the goal of creating a family."
Louise is part of the nursing team which supports you throughout your treatment, from your first consultation to your pregnancy scan.
Involved in all aspects of your care, Louise also performs your blood tests, ultrasound scans and injection teaching, to ensure you can self-administer any fertility drugs you need with confidence.
Louise has vast expertise in the field of nursing which has seen her at the forefront of patient care across the globe. Her experience ranges from acute surgical and Intensive Therapy wards in the NHS to the ER in San Diego.
Her specialist interest in fertility nursing began when she became Director of Nursing at a fertility clinic in Lagos, Nigeria, which then saw her work at clinics in both London and the North West.
Louise says: “I’m very much looking forward to using my expertise to help our patients achieve their dream of a family. My advice if you’re just starting out and researching where to have treatment, is to always look for a clinic where the team excels – not just in their skills but in their compassion and focus on always putting patients first.”
Holly is is a qualified, registered general nurse with a background in healthcare working in many different specialities including gynaecology. Holly ensures our patients receive only the best care when undergoing theatre procedures and helps our patients feel at ease when attending our clinic for treatment.
Holly says: “I’m excited to be able to work within this very special field of nursing, with a dedicated and friendly team that have consistently high standards of care. I will be your advocate when you start your journey with us, here to support you at every stage so you know exactly what is happening and when."
Lynsey supports you on your journey to getting pregnant and throughout early pregnancy. She also assists pregnant women who come to us privately for a Serenity non-invasive prenatal test.
With 11 years working across all areas of midwifery, most recently working within the Maternal and Fetal Health Research Centre as the Lead Midwife for the Preterm Labour Clinic at St Mary’s, she will guide you through early pregnancy stages for scans and blood tests. Lynsey also supports patients at the initial treatment phase of egg retrieval and embryo replacement.
She says: “My dedicated early pregnancy support bridges the gap from when you complete your fertility treatment to starting your maternity care. I’m very much looking forward to helping people as they start this very exciting, next phase of their journey to a family.”
Claire has a diverse nursing background spanning over 20 years, not only at some of the UK’s top public and private hospitals including Guy & St Thomas’s in London, Harley Street clinic and Great Ormond Street Children’s Hospital, but also across the world in Sydney, Australia.
Highly specialised in the field of recovery nursing and assisting women through complex procedures, she manages our day ward unit at the clinic. She ensures patients are safely and comfortably looked after from admission to discharge for egg recovery, delivering the highest standards of nursing care.
Claire says: “I’m very passionate that patients have the best nursing care possible. Procedures can be daunting for patients, providing reassurance, comfort and empathy is imperative for everyone we see. I always aim to provide a friendly and warm environment on the ward so you feel at ease.”
Kirsty has over 20 years surgical nursing experience in the private sector both in the UK and abroad in Australia.
Experienced in gynaecology and general surgery nursing, she has considerable expertise in the personal nature of fertility care, having spent time looking after women following egg recovery.
Kirsty says: “I’m very sensitive to the needs of our patients having undergone fertility treatment myself.
“Fertility is my passion and I’m here to ensure all patients feel relaxed and comfortable. I’m an advocate for patient needs at all times, providing compassionate and individual care so you always feel really supported.”
A registered nurse for over 13 years looking after day case and major surgery cases, Claire looks after you on our private ward when you have treatment procedures.
With some of her career spent at the Bridgewater Hospital – the original home of Manchester Fertility – she already has vast experience of taking care of patients going through fertility treatment, a nursing field which is close to her heart.
Claire says: “I’ve had my own fertility struggles so I can empathise with every patient I support. I love nursing, my aim is to put my patients at ease and ensure their experience is as positive as it can be, with friendliness, compassion and a smile.”
As an Operating Department Practitioner, Angela takes care of you when you’re in our clinic theatre.
She’s highly focused on ensuring the optimum level of care for patients. This is following a long and established career in the operating theatre environment within the NHS, which included caring for patients during minor procedures through to major gynaecological surgery.
She will look after you whilst you undergo mild sedation for recovery of your eggs for your IVF cycle.
Angela says: “Undergoing any type of procedure can be a cause of anxiety, but my aim is to make the experience as stress-free and straightforward as possible, so patients feel reassured and taken care of at every stage.”
Before joining our team Gemma spent several years working with inpatients at the Priory Hospital in Cheadle. Her many years of senior experience, not only in the day to day role of a HCA but also supporting and encouraging patients, has given her a fantastic basis to work in the field of infertility.
As a Healthcare Assistant in the clinic Gemma helps with blood testing, theatre procedures, post-procedure recovery and administration.
Gemma says: “I’m here to help put you at ease, when you’re anxious or uneasy. From the moment you walk through the door for your initial consultation to seeing you again with your own baby, even if I am only a tiny part of your journey I consider myself very lucky and privileged to be part of the team supporting you through it.”
Telia is one of our Healthcare Assistants in the clinic helping with blood testing, theatre procedures, post-procedure recovery and administration
With many years expertise in early pregnancy and gynaecology ward care at The University Hospital of South Manchester NHS Foundation Trust, and special interest in women’s health, Telia reassures and supports our patients when they need it most.
Telia says: “Every person we see is unique and my aim is to always give them the personal support they need as they progress through their treatment journey. Helping individuals and couples overcome fertility problems is very rewarding, and I’m looking forward to being part of a team that’s so patient focused, welcoming and friendly.”
As a qualified sonographer Anne has spent many years working in hospitals and clinics across our region in the field of obstetrics, gynaecology and general medical ultrasound.
You will see Anne for your pre-treatment baseline scans, for monitoring during treatment and for your confirmation pregnancy scan at around 7 weeks.
Anne says: “The favourite part of my job is when we have good news from the early pregnancy scan, it’s such a privilege to be able to share that moment. I support patients at the very start of their journey and during their treatment monitoring scans; ensuring the scan is explained, so patients feel relaxed and reassured.”
With qualifications in Diagnostic Radiography, Medical Ultrasound and Diagnostic Imaging, Becky enjoys the different fields that sonography offers.
She has worked at Calderdale and Huddersfield NHS Foundation Trust and combines her role at Manchester Fertility with her work for Northern Medical, a private ultrasound company.
Her special interests include systematic review on 3D transvaginal ultrasound of adenomyosis – a condition where the inner endometrial tissue of the uterus grows into the uterine wall.
Becky says: “As an ultrasonographer I’m part of something great – the journey of patients bringing new life into the world. I truly love helping people and get great satisfaction and fulfilment from my job.”
Debbie is our Lead Embryologist and has worked in embryology for over 30 years. The Embryology Laboratory is where your baby’s life begins and where the actual IVF and ICSI procedures are carried out. Debbie is one of the founding members of the team at Manchester Fertility, having worked here since we first opened in 1986. She was a key member of the team who welcomed our very first IVF baby, Philip Hood, born in April 1987. Since then, the Embryology team’s expertise has helped create over 3,000 more babies, using the latest technologies and medical advances to ensure that we remain at the forefront of infertility treatments in the UK.
Debbie says: “The fact that I’ve been here since the very beginning has given me a unique view of infertility causes and its treatments. Over the years treatment advances have achieved so much for so many people. It’s an exciting future, and we never stand still – we’re constantly researching new methods and ways of overcoming infertility.”
Claire first joined Manchester Fertility in 2005. She gained the Certificate in Clinical Embryology in 2010 and achieved State Registration as a Clinical Scientist in 2012. She’s one of the team members who performs ICSI – which involves injecting a single, healthy sperm into an egg to fertilise it, rather than mixing sperm and egg together as in standard IVF.
Claire says: “It’s so amazing to see the very moment the sperm is injected – and then when we find out it’s been successful and there’s a baby on the way, it’s such an incredible feeling for all of us.”
Alan is a Senior Embryologist and joined us in 1992. As part of the Embryology team Alan is responsible for egg collection, sperm preparation for treatment and also assesses embryo quality to decide if an embryo is suitable for transfer or freezing.
Alan says: “I feel very privileged to be sharing in what is such a personal experience. Our goal is always to give you the very best treatment, for your needs, which gives you the very best chance of having a baby.”
Alan is also responsible for quality management within the laboratory, ensuring ongoing administration and checking of results to maintain our high standards of service and care.
Before joining our laboratory team Keith spent over seven years as a clinical embryologist at St Mary’s Hospital, Manchester.
With a Master’s Degree in Assisted Reproductive Technology, Keith is fully experienced in the specialised techniques that ensure sperm, eggs and embryos are cultured in the best possible way for optimum quality for treatment success.
He has special interest in embryo selection techniques, and new ways of assessing embryo quality.
Keith says: “Embryo selection is a crucial part of the treatment process and by keeping abreast of the latest technologies, we can ensure that only those embryos with the highest potential for pregnancy are selected for transfer.”
Alison is a familiar member of our embryology team, having trained with us when we first opened in 1986. Since then she has worked across many different IVF units both in the UK and abroad, broadening her skills and experience as a Senior Embryologist and a Locum. Her role involves collecting eggs, preparing sperm and transferring embryos.
She says: “I love to be part of a great team and am delighted to rejoin Manchester Fertility at such an exciting time. I would advise anyone embarking on this journey to keep positive and look after themselves. It’s so important to be as healthy as possible, so you can give yourself the best chance of success.”
With qualifications in Genetics and Assisted Reproduction Technology, Lydia trained to be a Clinical Embryologist in Birmingham.
With research experience in early embryo development at the French National Research Institute, and clinical practice observation in Australia, she brings her wide-ranging expertise to Manchester Fertility to help give you the best chance of a baby.
Lydia says: “I love working in a field where our work has such significance. It’s a real privilege to take care of embryos, keeping our patients informed of their development and helping to create families with our cutting edge facilities and treatment options.”
Sarah joined Manchester Fertility in 2013 following two years at a London fertility clinic and a completed Master of Medical Science qualification in Assisted Reproduction Techniques from the University of Nottingham.
She says: “Manchester Fertility has such a patient-focused environment, I’m looking forward to being part of the team, helping couples benefit from the latest breakthroughs in assisted reproduction and advising potential patients how we can help them.”
Rowan is part of our laboratory team and works with our Andrology and Embryology teams to help set up and prepare IVF and ICSI treatments and semen analysis procedures.
A graduate in Biochemistry and Microbiology, Rowan worked as a Medical Laboratory Assistant for Public Health Wales and the NHS before joining Manchester Fertility.
Rowan says: “I’m really excited to see the first baby whose journey I’ve been a part of, and to see all the stages in creating a new life. Our work is literally the very beginning of a new family and it’s just an amazing privilege to be part of it.”
Samantha Slack heads up our dedicated donation team, which manages all the processes for our donors and for our patients who use donated eggs or sperm.
Her considerable organisational skills from a background in team management enable her to effectively plan and streamline your treatment so that your experience with us, as a donor or a patient, is efficient and to the very highest standards.
Samantha liaises with our entire clinic team to manage your journey and says: “It's my aim to make your treatment as stress-free as possible, and with the help of the team will be coordinating everything for you and keeping you informed, so you can concentrate on preparing for your new family.”
Joanne Adams has been our Senior Andrologist since 2004. As an andrologist she specialises in the treatment of sperm disorders. If you suffer from male infertility Joanne will be able to pinpoint exactly what the problem might be with your sperm – whether there’s too few, they have poor motility or they are abnormally-shaped. She then assesses what course of treatment might work.
Joanne is especially passionate about sperm donation and manages our highly-successful sperm donor bank. She’s also nationally active on issues relating to the recruitment of sperm donors.
Joanne says: “Many men who could be donors simply don’t realise there’s such as shortage of donor sperm. Through our ongoing campaign, we are one of the few clinics in the UK to have no waiting list for treatment with donor sperm.”
With a degree in Biomedical Science, Lauren works alongside our sperm donor bank manager Joanne Adams, promoting the benefits of sperm donation and helping men to become sperm donors through our nationwide sperm donor programme, Semovo.
Lauren says: “Choosing a sperm donor may seem like quite a small stage in the whole fertility journey, but for many it is the most important. Knowing that I can help someone have the family that they’ve longed for is so rewarding and the best feeling in the world.”
A Biomedical Science graduate specialising in embryonic development and reproduction, Pippa has extensive experience of medical laboratory life.
Working as part of our Semovo sperm bank lab team, Pippa’s expertise in intricate laboratory extraction procedures will help men to progress smoothly through the sperm donation process.
Pippa says: “Being in a job where I am able to help people have a family is incredible. Everyday in fertility is challenging, but when you see a successful outcome there’s no feeling like it.”
A Biomedical Graduate with a Masters in Reproductive Biology Research focusing on sperm DNA damage and infertility, Mahaah is highly-skilled at identifying quality sperm from men applying to our Semovo sperm bank.
Experienced in pathology and the required handling of all samples, as a Reproductive Technologist Mahaah specialises in semen analysis.
Mahaah says: “It is such an honour and privilege to be part of a team whose aim is to create life for those having difficulties, using top of the range equipment and innovative technology to provide the best treatment.
“I’m very excited to put all my experience and expertise into practice to support patients, donors and my fellow colleagues.”
Amy joined the Manchester Fertility team after working within the NHS as a Patient Advisor. With a wealth of experience in supporting patients undergoing treatment, she is the first person you’ll speak to if you’re interested in becoming an egg donor with us.
She will support you from your initial application right through to successful donation and beyond.
Amy says: “It’s such an honour to be a part of the egg donation process and help women to give this amazing gift. I’m looking forward to helping guide our egg donors through their journey and supporting them every step of the way.”
As part of our dedicated Donation Team, Sarah is one of the first people you'll speak to if you wish to become an egg or sperm donor or if you wish to use donor sperm or eggs to have a baby.
Sarah will support you through every stage of donor application or treatment. Using her exceptional organisational skills and empathetic approach, she'll make sure that you are well taken care of during your time with us.
Sarah says: "Being able to help someone achieve their dream of a family and to support and care for our very special donors is so rewarding. We're here to help at any time, I would always advise people to call us if they have any questions about either using our donor eggs or sperm or if interested in joining our Manchesterdonors.com programme."
Stephanie joins our growing and dedicated Donation Team, providing personal support and care to our egg and sperm donors and to patients conceiving with the help of donors.
With a pharmaceutical background, Stephanie’s organisational skills and exceptional patient care ensures all donors can look forward to a stress-free and rewarding donation journey.
Stephanie says: “Providing personal one-on-one support and building relationships with our donors and patients is really important to me.
“The Donation Team is really close-knit and dedicated, which helps us to better the experiences of our patients and donors.
“I’m so proud in particular that I can assist our donors, they are helping people to have children which is just so amazing.”
With a career background in social care and private healthcare, Amy works directly with our satellite clinics to provide a smooth, stress-free journey to those having treatment at both Manchester Fertility and our partner centres.
With a passion for providing first-class customer service, Amy’s dedicated to taking care of our patients’ individual needs and concerns when having dual-clinic treatment.
Amy says: “It’s my job to ensure that when you’re having treatment through our satellite partnerships that you feel supported and cared for at every stage. We’re a close-knit team that puts your needs first, committed to helping people achieve their dream of becoming parents and creating real-life miracles every day.”
Jenny heads up our Patient Advisor team. With over 12 years of expertise in guiding our patients through treatment, including time spent as a Patient Advisor herself, Jenny’s considerable skills and knowledge give patients confidence and reassurance as they progress their journey to a family.
As our Patient Office Team Leader, she ensures we maintain the first-class, outstanding levels of care and service we are renowned for, in an environment of learning and development for our team, designed to improve and enhance patient experience.
Jenny says: “My aim is that we not only to meet your expectations, but exceed them, through personal care, service and attention to your needs. It’s wonderful to be part of such a great team, we all work towards the same goal – not only giving you a baby, but making your time with us as stress-free and relaxed as we can.”
Hayley is one of our most experienced Patient Advisors and has a wealth of knowledge about all our infertility treatments and services including surrogacy and egg-sharing. If you have any questions at all about your treatments, Hayley is here to help reassure you and provide you with all the information you need, whilst also providing first-class support to our consultants, nursing and embryology teams.
Hayley says: “The support I provide in the patient office means that our consultants, nurses and specialist departments can get on with their job of helping you – I’m here to help ensure that everything happens when it should behind the scenes.”
Alice is one of the Patient Advisors at Manchester Fertility. She joined our team in 2011 after completing a BA Hons degree at Liverpool John Moors University. She is a very valued and dedicated member of our team. We believe it is vital to be able to rely on our staff to produce the best service to patients, which is a goal that Manchester Fertility strives for.
Alice says “I’m often the very first point of contact between patients and our clinic whether that is by phone, email or a 1-2-1 patient visit. It is important to me that people feel at ease from the very first moment they contact our unit. I’m here to give patients any information they may need, and any necessary support too. I believe we deliver the very best service and we work as a team to continuously improve.”
Julie is one of the newest members of our Patient Advisor team. You’ll meet Julie when you come into the clinic, or if you have any questions or queries about your treatment.
With experience as a patient administrator in a private hospital setting, Julie is highly customer-focused.
She says: “Fertility treatment isn’t just about the treatment itself, it’s about having care and compassion for the people who come to us for help. Professionalism, understanding and empathy are so important in this role and I’m very much looking forward to welcoming patients and playing a small part, alongside the entire clinic team, in their journey to a family.”
With a career background in hospitality and expertise in reception front desk roles, Anna knows exactly how to make you feel welcome and at ease when you first walk into our clinic.
As a Receptionist/Patient Co-ordinator, she’ll be one of the first people you meet and will help to organise your treatment appointments with our clinic team.
Anna says: “My goal is to ensure your experience with us is the best it can be, at every stage. I always look forward to meeting new patients, and seeing patients I’ve already got to know. It’s an incredibly special thing to have the privilege of supporting our patients through their journey and sharing their hope of building a family.”
Jessica is a member of our Patient Advisor team. As a first point of contact, she will help with any query you may have, no matter how big or small. With her background in childcare and administration, she is compassionate and understanding, supporting many of our patients through their journey at every stage.
Jessica says: “I want patients to know that no question they may ask is a silly one, if they have thought it, it’s likely someone else has as well. I really enjoy being there for our patients, the positive outcomes and giving hope is so very rewarding for me.”
With a strong background in customer service, Evie joins the team at Manchester Fertility as an Admin Support Assistant.
Working in the Patient Office, she ensures all patient details and medical records are up to date so that treatment runs smoothly and seamlessly.
Evie says: "Although my role is behind the scenes, my work still helps to ensure a stress-free journey for all our patients. It's wonderful to keep learning about the scope of treatments at the clinic and all the different ways we can help overcome infertility."
As a qualified teacher Charlotte understands how best to meet people’s individual needs.
Striving to always go above and beyond to help patients, Charlotte focuses on supporting and encouraging people on their journeys, being one of the first points of contact at Manchester Fertility when enquiring about and starting fertility treatments.
Charlotte says: “My teaching background has given me valuable skills, in particular how to provide the individual and personal help that people need. Being part of a patient’s journey is truly rewarding and it’s so wonderful to work in an environment where the patient always comes first.”
Catherine is an experienced Medical Secretary and joins our team following a career background covering many secretarial and administrative disciplines across the NHS, The Christie Hospital, HMCS and in private health practice.
As our Medical Secretary she ensures consultant notes are transcribed and communicated efficiently, providing an effective administrative service to teams across the clinic.
Catherine says: “I’m looking forward to using my extensive skills to ensure a seamless, stress-free treatment path for all the patients who come to us. Although my role is very much behind-the-scenes, I’m delighted to be involved in the process of helping people to fulfil their dream of a family."
With a background in customer service and administration, Kelly helps to ensure all aspects of clinic admin are seamless and efficient.
She supports all clinic teams, from Patient Advisors and Nurses to Consultants, so everything is prepared for you and happens when it should.
Kelly says: “I am honoured to be a part of such a well-established, hardworking team. Even though my role in a patient’s journey is small and behind-the-scenes, I feel very privileged to be able to share it and help them fulfil their dreams. I find all the varying treatments and services we offer fascinating, I’m continuously improving my own knowledge on the varying treatments and procedures we offer.”
Following a career in the NHS and a private fertility unit as a medical secretary and PA, Katy brings a wealth of medical administration skills to our team.
As a Patient Support Assistant, Katy is one of the people you may speak to when you call our clinic. She helps to organise patient appointments, screening results with our nursing team and co-ordinating patient reports from our satellite clinics. She helps to ensure all clinic processes run smoothly by delivering the highest standards of administrative support.
She says: “I’m very passionate about working in the field of fertility treatment. Everybody who wants to be a parent should be afforded the best possible chance if this is something that can’t happen naturally. I especially enjoy building relationships with our patients so I can understand and meet each of their needs, and assisting the nursing staff and wider clinic team.”
Caroline is one of our Patient Support Assistants, working within our fertility nursing team.
Helping with all related administration and providing support to patients, Caroline has extensive knowledge of the admin needs of a healthcare environment, ensuring all procedures and processes are seamless and stress-free for our patients.
Before joining Manchester Fertility, she worked as Co-ordinator & Medical Secretary within the NHS in patient clinic and back office, including out of hours management.
Caroline says: “I’m always here to help if you have any questions or concerns, and feel extremely privileged to help you fulfil your dream of starting a family. It’s very exciting to be part of the team at Manchester Fertility, it is such a respected clinic at the forefront of fertility treatment and I’m very much looking forward to giving our patients the best experience.”
Rita joined our administration team in 2009. Passionate in her main role as customer liaison, she provides administration support to all our departments delivering very high service standards. With many years’ experience in the medical field as a patient liaison officer, Rita has a diploma in counselling and has a very warm and accommodating personality.
Rita says: “I’m in a very privileged position as I’m one of the first people you’ll see when you visit Manchester Fertility. It’s important to me and our whole team that we always give you the time and support you need, even if it’s just a reassuring chat when you first enquire about treatment.”
Georgina is one of the first people you’ll meet when you come into our clinic. She’s worked in customer-facing roles throughout her whole career, which has included extensive retail and leisure experience both in the UK and Australia.
Her considerable customer service skills will make you feel at ease from the very start of your journey, whether you’re preparing for clinic appointments or calling to make enquiries.
Georgina says: “I’m here to make you feel as comfortable as possible. I’m always on hand to provide support and a friendly welcome, so your experience begins with you feeling stress-free and relaxed. It’s so rewarding to be part of your journey, even in a small way.”
Gabrielle is a qualified psychotherapist, with many years of experience working with families, couples and young people. She is a trained Relate counsellor and has worked in Sure Start Centres and Schools.
She is registered to AVR, a psychological therapist register which is accredited by the Department of Health, giving our patients the assurance of standards of patient safety and service quality. Gabrielle is also accredited to the British Infertility Counselling Association and is an accredited member of the British Association of Counsellors and Psychotherapists. Both accreditations set a benchmark for excellent practice and recognise high standards of knowledge, experience and development.
She has been counselling patients at Manchester Fertility since 2009.
A fully accredited British Infertility Counselling Association (BICA) member, Sharon joined the Manchester Fertility team following several years working within the NHS where she helped staff, counselling on a wide range of issues. She has also worked within the charity sector providing vital counselling support to cancer patients and their families.
She is a qualified counsellor with experience of working with adults and couples.
Helen has worked with Manchester Fertility patients since 1997, and is a qualified psychotherapist with many years of experience of working therapeutically with families, couples and children in many clinical settings including Relate, where she was a counsellor and trainer.
She is a supervisor and trainer of counsellors. She is currently undertaking a Professional Doctorate in Systemic Practice. Prior to this Helen was a Children’s Services Manager in a Social Services Department where she managed and developed an Adoption/Fostering service and chaired the SSD Adoption panel.
Dr Greg Carter is a Private Medical Acupuncturist in Macclesfield, Cheshire and practising GP Partner in Marple.
Greg developed a keen interest in Medical Acupuncture following a period of training in Traditional Chinese Medicine at Guanghzhou University of TCM, China. After qualifying as a GP he joined the British Medical Acupuncture Society in 1993 and started to combine Western Medicine with acupuncture in his GP work. He gained the BMAS Diploma in Medical Acupuncture in 2003.
He has a keen interest in the use of acupuncture in fertility and gynaecological disorders in addition to a wide range of other conditions. He feels that acupuncture can and should be used along with mainstream medicine and other services such as nutritional advice and counselling in order to provide a more effective and holistic style of therapy.
“I really enjoy helping patients get the most from their fertility treatment. It’s great to have the time to get to know patients, to understand their concerns and adapt their treatment to suit their individual needs. This allows me to help maximise the benefits of the expertise and hard work of the medical and nursing staff at Manchester Fertility.”
For more information about Dr Carter and the services he provides, visit www.chesh-med-ac.co.uk.
Nutrition and health expert Rosie Tadman consults with our patients who would like to improve their health and prepare their body for treatment and pregnancy through natural diet.
A nutritional therapist who studied at London's College of Natural Medicine, she supports both men and women who want to improve their fertility health and prepare their body before IVF treatment, during IVF treatment, during pregnancy and beyond.
Rosie understands the impact diet and lifestyle has on those hoping to conceive. She is able to advise and recommend positive changes that can be made to help ensure your health and wellbeing is at its most optimum at every stage of your treatment.
She holds regular ‘Stress and Nutrition for Fertility’ Workshops at our clinic and is available for private one-to-one nutritional consultations.
Rosie says: “I’m here to help patients who want to improve their physical health and general wellbeing so they are prepared for their treatment journey and all it entails. ‘I love my job! I have the responsibility of working with individuals during times where they often feel at their most vulnerable and supporting them to optimise their health is a real privilege.
With a background in accounting and customer service in the fields of social services, psychology and private healthcare, Rachel helps our accounting and banking processes to run smoothly whilst also delivering high standards of customer care.
Rachel says: “It’s very rewarding to be part of a team that is so patient focused. I really value what we do at Manchester Fertility, hearing the news of a positive pregnancy test, new babies born and families growing makes it all so worthwhile.”
Mohammad is part of our finance team and helps to ensure the financial operation of the clinic is efficient and effective.
Having worked for various financial organisations, Mohammad is highly experienced in maintaining invoicing records, payments and transactions, as well as preparing all our necessary accounts and purchase orders.
Mohammad says: “I strive to achieve the highest standards of patient satisfaction, it’s important to me that the clinic finance function runs smoothly and competently to help ensure a stress-free journey for our patients. Manchester Fertility is a great environment to work in, with a strong patient focus in every clinic department.”
Jonathan has been part of our team since 2011 and is focused on ensuring that the quality of our service is of the highest level.
A Chartered Accountant and management consultant, Jonathan’s expertise has been instrumental in the design and implementation of best practice organisation, technology and processes within our clinic.
Making sure that as a patient, your experience and journey with us is the best it can be.
Making sure Manchester Fertility maintains the necessary standards is the job of our Quality Representative. Alison has worked with us for over 11 years and has a background in medical administration and is one of our Patient Advisors. Alison also helped establish our egg-sharing programme in 2010, and is the day-to-day coordinator for the programme.
Alison says: “All fertility clinics are required to have a Quality Management System in place in accordance with the HFEA standard which means we work to very high standards and you can be assured that you receive only the very best care from us.”
Our Marketing Manager Ian is responsible for all aspects of clinic marketing and communications.
With over 20 years experience working with some of the UK’s biggest healthcare brands, Ian creates innovative campaigns designed to enhance patient experience and publicise our leading success rates, outstanding care and personal approach to fertility treatment.
Ian says: “Working in healthcare is extremely rewarding. Through our marketing strategy, we can provide the very best patient-focused services possible, whilst highlighting the Manchester Fertility difference to those considering treatment.”
Want to know more about us? You’re welcome to book a place at one of our informal open evenings.
Want to find out more about Manchester Fertility? You're welcome to our brochure.