Our promise to you

Our page outlines all of the steps we have taken and procedures we have put in place to assure you that we have done everything possible to ensure the clinic is a safe place for you and how treatments can commence whilst assuring your safety and well-being at all times.

This means our clinic will need to operate a bit differently. However, we assure you that you will still receive the highest standard of care and warm welcome that you are used to from our team and clinic.

New and existing patients:

• We are contacting all existing patients to discuss whether they would like to recommence treatment and will talk them through the steps needed to get them started.
• We are accepting new patients and will offer appointments virtually or over the phone. Our Patient Teams can answer any questions you may have or give support and advice about your treatment or future treatment. Our Doctors and Counsellors are also on hand to offer you virtual appointments. If you would like to speak to any of our specialists for advice or support at this time, please contact our New Patient Team on 0845 268 2244.
• To ensure our patients are safe to proceed with treatment, our Doctors will be reviewing their medical history. Each patient will be treated on an individual basis but increased risk factors including high blood pressure, diabetes or being on immunosuppressant medication may affect whether the patient is able to start treatment at this time.  Whilst we understand this may be extremely disappointing, please be assured we have your best interests at heart and any decisions we make are for your safety during this time.
• We are taking social distancing seriously and will be spacing out appointment times to ensure the minimum number of patients are in the clinic at any one time.  We still want to help as many patients as possible though so have extended our opening hours. These opening times will change so please check our contact us page for the most up-to-date information.
• Counsellors are always on hand to support you and will be offering virtual appointments to ensure you get the help and advice you need at this time, please contact our New Patient Team on 0845 268 2244 to arrange your appointment.
• Hayley, our In-Patient Team Manager, also runs our private Facebook Patient Support Group, where we can all continue supporting and talking to each other. If you are a patient and would like to speak to other patients and us, please search for 'Manchester Fertility Group' on Facebook. In the meantime, please don't hesitate to contact Hayley with any questions you have on 0161 300 2730 or go on our website to speak to us via our online chat.
   

Arrival at the clinic:

• We have a dedicated car park at the back of the clinic.  You will be asked to wait in your car and call our clinical team to let them know you have arrived.  We will then arrange to meet you at our entrance where we will welcome you into the clinic.  If you are travelling by public transport please call us to discuss arrangements.
• Until the situation with Covid-19 improves, we can only accept the person who is having the treatment in the clinic, unless attending for a pregnancy scan.  This was a difficult but necessary decision to ensure we can comply with social distancing measures and provide the safest environment at all times. If there are exceptional circumstances why this will not be possible please contact us to discuss.
• Everyone who enters the clinic will get their temperature tested at the entrance.  This also includes all of our colleagues. If the results show a raised temperature, you will be asked to go back to your car and advised about testing for Covid-19.  We will not be allowing anyone to enter the building who has a high temperature.
• We will also be asking everyone to remove their own gloves and mask before entering the clinic. You will be asked to wash your hands and then given one of our masks to wear before having your temperature tested.  You will then be shown to the treatment area. Everybody in the clinic will be wearing a mask and our colleagues will be wearing PPE. We will all still have our friendly faces underneath the masks. We will also be operating a one-way system to ensure social distancing and will ask everyone in the clinic to go upstairs via the lift and downstairs via the stairs (unless you are unable to do so.)
• Hand sanitiser gel will be available at points around the clinic and a rigorous cleaning regime will be carried out throughout the day, paying particular attention to hand rails, door handles and areas with a high touch point.  
• There are things you can do to help too during your time both in and outside of the clinic.  We ask you to be aware of not touching your mouth, nose and eyes, make sure you wash your hands for at least 20 seconds, particularly before eating or handling food and avoid close contact with people who are unwell.  These will all help to prevent the risk of infection.
   

Treatments

• Only the patient undergoing treatment can come into the clinic, unless attending for a pregnancy scan.  We understand this may be difficult for patients but have taken this decision to minimise any risk and ensure we can carry out social distancing within the ward area where treatments take place. If you have used EmbryoScope we will provide you with an image of your embryo to take home. Partners will only attend the clinic to give a sperm sample, if they are not bringing it from home. However, they will then need to wait in their car until their partner is ready to leave.
• If a patient starts to feel unwell after they have had an egg collection, we will speak to them about freezing their embryos to transfer at a later time once the patient is well again.  Although we know this may not be what was planned and anticipated, we have great success rates with frozen embryo transfer. If you would like to read more about our success rates click here.
• We will be allowing extra time between patients’ treatments.  This is to ensure we can carry out a rigorous clean and sterilise the room and all equipment before the next patient is treated.

We have everything in place to ensure we will give you the best possible care in the safest way. Everyone at Manchester Fertility is committed to protecting our patients and colleagues and we appreciate your understanding in these difficult circumstances.

We will continually monitor the situation and promise to keep you updated as soon as anything changes. If you would like any further advice and support, please see our contact details below for each patient group.

New Patient team on 0845 268 2244.
In-Patient Team on 0161 300 2730.
 

Last Updated 12/05/2020