Supporting you behind the scenes

29th April 2020 in General

Supporting you

 

Supporting you behind the scenes

At Manchester Fertility, we are committed to supporting you during this difficult period.

Our number one priority is the health and safety of our patients and colleagues. That’s why we took the decision to postpone face-to-face consultations and non-essential treatments, in line with government guidelines.

Our doctors, counsellors and support staff are still working hard behind the scenes though, looking after the needs of existing patients and anyone thinking about fertility treatment.

Remember: you are not alone. Although these are unprecedented times, we are still here for you, and we will get through this together.

Here are some of the things we’re doing to provide reassurance and support to our patients and staff:

Helping you make the right choice

Peter Kerecsenyi and Anamika Rao are just two of our fertility consultants providing virtual appointments to current and future patients. Although we have suspended all face-to-face appointments, we can still offer one-to-one video and telephone consultations safely for you.

Watch Dr Peter Kerecsenyi’s video here where he has personally put a message together from his home for all Patients. He talks about the support and advice we are still offering as a clinic and how we are working hard for when treatments can begin.

 

We have specialist fertility counsellors working to support you

Helen BohmeVicky Parkin, and Sharon Rodden are specialist fertility counsellors working to support fertility patients under challenging circumstances. Like our doctors, Manchester Fertility counsellors are also offering video and telephone consultations to patients at all stages of the fertility journey.

If you are feeling particularly anxious about any aspect of your fertility or treatment during the pandemic, speaking to a counsellor can help.

See Vicky’s video here of how she can still provide advice and support.

Answering your questions

In-Patient Manager Hayley Cuthbert and her team are playing a vital role in answering questions and coordinating patients to make sure they get the right level of support. We also have a private Facebook group for Manchester Fertility patients which is a valuable resource where you can talk to people going through a similar experience

If you are a patient and would like to join the group, please search for ‘Manchester Fertility Group’ on Facebook, or contact Hayley on 0161 300 2730.  

Keeping you informed

Our Head of Nursing, Sister Sam Potts and Fertility Support Midwife Lynsey Moorhead are still working with our pregnant patients and any patients waiting to find out the results of their treatment.

Anne Hurlstone our sonographer is also still supporting patients at this time, and is carrying out pregnancy rated scans and NIPT tests.

Sam, Lynsey, Anne and the rest of the nursing team have been a lifeline for families going through a tough time, and they are taking all the necessary precautions to keep patients safe.

Looking after our donors

Donor Team Manager Liz Johnson and Donor Coordinator Rob Moore are here to offer  support and advice for all our donors. Although we have paused all donations, Liz, Rob, and the team are still available to answer any questions you might have about becoming a sperm or egg donor.

At Manchester Fertility, we’re keeping communication lines open throughout the Coronavirus crisis for patient advice and reassurance and we are doing everything we can to keep you informed for when we can start treatments.

We have published a  coronavirus response page on our website and have answered some of the most important questions in our coronavirus Q&A blog post. We are also sharing regular updates on our website, social media channels, app, and monthly newsletter. 

If you have any questions or concerns, please don’t hesitate to contact our In-Patient Team Manager Hayley on 0161 300 2730

Last updated: 29th April 2020