Meet Manchester Fertility’s Patient Advisors: Supporting you through your IVF treatment

23rd March 2022 in Advice, Fertility, General, IVF, Treatments

This information was correct at the time of publishing. It may not reflect our current practices, prices or regulations.

Manchester Fertility | In-patient Team

Pictured L-R Top row:  Rihannah, Hayley, Olivia, Middle row; Hanna, Alexandra, Natalie, Bottom row: Amanda, Georgina and Charlotte

Here at Manchester Fertility, we understand going through fertility treatment can be an emotional journey, which is why we are here to ensure you receive the highest standard of care from the very beginning. With over 35 years of experience, we have built a compassionate, knowledgeable team of experts to support you every step of the way.

How our dedicated team support you

During your fertility journey with us, you will be looked after by our friendly supportive patient team. The team includes our Patient Services Manager Rihannah, our reassuring, experienced patient advisors and assistants, and our welcoming receptionists. Our patient team is here to guide and support you throughout.

Rihannah Leech-Ratchford - Patient Services Manager

As our Patient Services Manager, Rihannah ensures every patient receives the best possible care throughout their fertility journey. With a positive and empathic approach and many years of managing teams, Rihannah understands the importance of making patients feel comfortable, supported and fully informed at every stage.

“We are here to do everything we can to support and reassure you with exceptional care. We are a phone call away to answer any questions or concerns you have during your fertility treatment.”

Our welcoming, friendly receptionists

From the moment you step into our clinic, you will meet one of our friendly faces on reception, Georgina, Amanda and Charlotte, who are here to welcome and make you feel comfortable and put you at ease before your appointments.

Georgina says: “We are here to make you feel as comfortable as possible. Always on hand to provide support and a friendly welcome, so your experience begins with you feeling stress-free and relaxed. It’s so rewarding to be part of your journey, even in a small way.”

Our patient advisors

Once you have decided to start your journey with us, our Patient Advisors are here from the very beginning to help organise your treatment, including your first consultation with one of our fertility specialists. As well as ensuring your treatment is running seamlessly at every stage.

Our patient advisors are experienced and knowledgeable, combined with genuine care and compassion for all our patients. They have an excellent understanding of the IVF process and all our treatments, so they can ensure you are fully informed and answer any questions you may have along the way.

They are also here to offer a listening ear to ensure your time with us is as stress-free as possible and help with any concerns you may have, or are here if you just want to chat to a friendly face.

Our team is available by phone, email and our mobile app, which allows you to receive support, ask any questions, schedule appointment reminders and access documents or information.

Olivia, our Senior Patient Advisor says: “Dealing with patients daily and making sure that they are supported during their treatment makes me feel like I have been a part of their journey right from the beginning. I love knowing that I have made an impact in a patient's treatment by really guiding and supporting them through it.”

Hanna says: I enjoy being there, building relationships with our patients, and offering them extra support as they go through such a personal journey.

Alexandra says: "It is really important to me to be a support system throughout the patient's journey where they can come to me with any questions. I’m happy to be a part of making patients dreams come true!

Meet the rest of our patient advisors here

Join our facebook support group

At Manchester Fertility, we pride ourselves on providing personal care and support throughout your journey in many ways. From our dedicated expert teams and counselling sessions to our Facebook support group.

Many of our patients feel our Facebook Support Group is invaluable during their experience; it allows you to connect with other patients who may be experiencing a similar journey as you.

The group provides online support, reassurance and advice and allows you to ask questions and share tips with other Manchester Fertility patients. Our support group is a safe space to talk to other patients who understand.

Our Facebook Fertility Support Group is run by our Senior Patient Advisor Hayley, who has many years’ experience of understanding and empathy for patients who may be feeling mixed emotions during their fertility treatment.

Hayley says: “I understand the importance of a providing a strong support network when patients feel excited but nervous too about starting their treatment. We are here to provide the care, compassion and support at this time. We’re always welcoming many patients to our Facebook group, and it’s great to see patients asking for advice and sharing their experiences. “

If you are a patient and would like to speak to other patients, please search for 'Manchester Fertility Support Group'on Facebook to join our Manchester Fertility Family.

What our patients say

“The amazing staff at reception welcomed us, and that continued throughout the clinic. They put our nerves at ease from the offset. The clinic was beautiful, clean and welcoming. The process throughout was explained clearly, and the team always ensured we understood what would be happening next and why and that we felt confident in the choices made.” Melinda and Matt

“We are still at the very beginning of our journey - but already, we can’t thank Manchester Fertility enough. We are so ready and so excited for what’s to come and are very content with our choice of clinic, so far. ”Jennifer

You can read more about what our patients had to say about their experience with us here

If you have a question about your treatment and would like to chat with our friendly patient advisors, you can drop us a message on our mobile app or give us a call on 0161 300 2730.

Alternatively, if you are looking to start your fertility journey with us, book a free non-medical 1-2-1 discovery appointment where you can discuss our different IVF treatment options, the team, prices and our state of the art clinic. Or call 0161 300 2737.

Last updated: 23rd March 2022